Terms & Conditions

General Terms of Use 2025 of easycancellation.com

https://easycancellation.com/ IS AN INTERNET DOMAIN OWNED BY SIA “MANOR HOUSE” (hereinafter “SIA MANOR HOUSE” or Easy Cancellation) with registered office at Brīvības gatve 338–20, Riga, LV-1006, Latvia with registration number 40003987428.

These General Terms and Conditions of Use are valid as of 27 July 2023 and refer to the services purchased at the time these Terms and Conditions were made available and shall remain in force in all that is provided for therein until such time as notice is given to modify or update them.

These GTO refer to the following service:
Notification of cancellation of subscriptions and services to the service provider.

Easy Cancellation offers its customers/users to notify cancellations of service contracts and subscriptions to service providers with whom they no longer wish to maintain a contractual relationship or subscription to their services, including mobile phone, internet, television, energy supply companies, gyms, NGO’s or any other activity contracted with them.

The user who acquires our services through the web platform shall be of legal age of (at least 18 years old) and have the legal capacity to acquire the services offered through https://easycancellation.com/ , affirming that he/she understands the General Conditions of Use in their entirety.

In compliance with the applicable regulations, the following provisions are set out:

The documentation relating to the formalisation of the contracts will be kept on file for the period of time designated by law from the moment of their conclusion.
The user may access the documents in which he/she appears as a party by sending a request to the email address: support@easycancellation.com

The acceptance of the present General Conditions of USe by the User will be an essential requirement in order to formalise any contractual relationship between the User and Easy Cancellation.

Easy Cancellation reserves the right to make any changes it deems appropriate without prior notice, both to the web platform and to these General Conditions of Use. changes that affect the essential elements of the contracting conditions will not be applicable to contracts already stipulated unless the user expressly accepts the modifications introduced.

DEFINITIONS

Easy Cancellation: Web platform https://easycancellation.com/ by means of which we offer the service of notification of cancellation of subscriptions and service to companies supplying on behalf of the user with which he/she has a valid contract and intends to cancel.

User:Internet user of legal age and with the capacity to contract, in his or her own name, through the web platform.

GTU: General Terms of Use made up of this contract and the specific conditions that are applicable, without any restriction or limitation whatsoever to all the services offered by Easy Cancellation.

Service: This refers to the set of paid services available to the Users of the WEB PLATFORM.

Web platform: web-based application https://easycancellation.com/

Party(ies): Designates Easy Cancellation and the User.

NOTE: THESE ARE THE GENERAL TERMS OF USE, THE USER UNDERTAKES TO READ AND ACCEPT THE SPECIFIC CONDITIONS INDICATED IN THE CONTRACTING PROCESS.

SPECIFIC CONDITIONS INDICATED IN THE PROCUREMENT PROCESS

FIRST: Request for order and formalisation of the contract

1.1 The User may request services through the website.

Specifically, the process of requesting services through the website involves the following STEPS:

CONTRACTING Easy Cancellation SERVICES THROUGH THE WEB:

To access the service users must register on the website: https://easycancellation.com/organizations/ by filling in their personal details. Subsequently, they will be asked for their invoicing details (bank card) via the Stripe payment gateway. At the end of the contracting of the service, the user must expressly accept the present GTU and the Privacy Policy.
Once the user has access to his/her personal area, he/she will be able to manage his/her cancellations of subscriptions of services from a wide list of companies.
In order for Easy Cancellation to be able to carry out the service or subscription cancellation notification procedure to the company supplying the service or subscription, it will be necessary for the user to provide Easy Cancellation with the necessary documentation to be able to provide the cancellation notification service. The conditions relating to the documentation that Easy Cancellation may request from the user will be subject to the conditions imposed by the service provider given that Easy Cancellation acts as an intermediary to notify the cancellation of the Client/User’s contracts with these companies.
From the personal area, the user will be able to access all the cancellation notifications that he/she has requested, as well as to see which companies or organisations were notified through Easy Cancellation, the date on which they were notified, as well as being able to manage his/her subscription securely on the Stripe website.
You undertake that the details you provide, either directly through our website or via email, are true, accurate and complete, and in particular that the credit or debit cards you use are your own and that there are sufficient funds to cover the cost of the service you wish to purchase.

Easy Cancellation does not have the technical and/or legal means to verify 100% the accuracy of the purported identity of the Users and cannot be held responsible for the accuracy or inaccuracy of such information.

However, in the event that there are doubts about the accuracy of the information provided by the User (and in particular about his or her age), or in the event that third parties or other Users communicate information suggesting that there is identity theft of falsehood in the information provided by a user concerning his or her identity, Easy Cancellation may:

suspend the user’s access to the service in order to carry out the appropriate verifications.
request additional information from the user in question to help Easy Cancellation verify his or her identity.

In the event that it is found that there has been identity theft or that false information has been provided that could cause damage to Easy Cancellation OR third parties, the user will be considered to have breached the GTU and the contract may be terminated.

Easy Cancellation also reserves the right to cancel the user’s service in the event of a chargeback, or in the event of false data or if the customer’s card details cannot be verified.

SECOND: Conditions of use and Liability

Easy Cancellation is an independent intermediary between the user and the supplier.

Easy Cancellation is not liable in the event that a dispute arises between the user and the supplier as a result of the notification of the cancellation of the service.

Easy Cancellation ensures that the cancellation request is sent to the supply company but it is not responsible or liable for the receipt of the cancellation request by the supply company or for the processing of the cancellation request as this process is entirely the responsibility of the supply company.

Easy Cancellation endeavours to provide accurate, precise and up-to-date information on the cancellation procedure of services and subscriptions of each of the supply companies.

If, despite these efforts, the information on the web platform becomes erroneous, incomplete or outdated, Easy Cancellation will undertake to correct it as soon as possible. However, Easy Cancellation cannot be held responsible for any inaccurate information present on the websites of the supply company in question.

Easy Cancellation cannot be held responsible for the cancellation request being correct in terms of content, formally valid and/or that it respects the notification periods of notification required by the supplying companies.

Easy Cancellation will process the accepted application on its website within approximately 24 working hours. However, due to unforeseen circumstances beyond our control (failure of our supplier’s website), the deadlines for fulfilment may be modified. In any case, the user can at any time view the status of the notification of cancellation sent to the company providing the service from their personal area, it being understood that the service has been executed from the moment the notification is sent.

Under no circumstances will Easy Cancellation be held responsible for any delay in the management of the service due to failures that may occur in the websites providing the service of the supplying companies.

The user must undertake to monitor the cancellation process, in order to respond to any possible requests that the supply companies may require during the process, whether it be the presentation of extra data, the signing and sending of the new contract, etc. It is the sole responsibility of the user to respond to such requests and Easy Cancellation is not responsible for the consequences that may arise from the lack of responses from the user.

Easy Cancellation in order to be able to operate, needs to transfer the data to the supplying companies. At the time of registering, the user must ensure that he/she has carefully read and accepted the Privacy Policy in order to be able to deal with your request and contract.

Easy Cancellation NOTIFIES THE CANCELLATION OF THE SERVICE CONTRACT/SUBSCRIPTION TO THE SERVICE PROVIDER, BUT THE CONFIRMATION OF THE CANCELLATION MUST BE PROVIDED BY THE SERVICE PROVIDER DIRECTLY TO THE USER AND Easy Cancellation DOES NOT GUARANTEE THAT THE CANCELLATION WILL BE EFFECTIVE.

Requirements to be a user:

To be a user of the web platform, it is necessary to:

To be at least of legal age to contract in accordance with the specific legislation applicable to you. The minimum age is 18 years of age.
Have read and accepted the GTC and the Privacy Policy.
Complete the mandatory fields of the subscription form.
That your contract has not been terminated for misuse (account deleted) more than twice).

The user guarantees the authenticity and veracity of the information provided and undertakes to keep it up to date.

Subscription form/Mandatory information:

Completing the subscription process to the services, and in particular filling out the subscription form, is mandatory in order to register on the web platform and for the conclusion of the contract with Easy Cancellation.

The following information must be provided by the user:

A) Name and Surname(s):

B) Type and Number of ID card:

C) Email address:

The user can make changes to his/her data at any time before submitting the application by using the correction options. Any errors in the data entered by the user are not the responsibility of Easy Cancellation.

Subsequently, each time the user wants to notify the cancellation of a service or subscription to the company supplying it, he/she must provide the specific documentation that Easy Cancellation requires in order to be able to provide the service.

THIRD: PRICE & PAYMENT CONDITIONS

Easy Cancellation does not charge any fees for the actual processing of the cancellation of a Subscription and/or Service Agreement with the Service Providers. This process is the sole responsibility of the Service Providers. Easy Cancellation acts solely as an intermediary between the User and the Service Provider, without maintaining any commercial relationship with such companies. The Service provided by Easy Cancellation consists exclusively of sending the cancellation letter or notice on behalf of the User to the relevant Service Provider.

When signing up for the service, the User will pay a fee of £1.95 for the management and submission of the cancellation request.

Additionally, as an exclusive bonus for this subscription, the User will receive unlimited Premium access to the platform for 7 days, including all its features.

At the end of the trial period, your subscription will automatically renew to a monthly plan at £26.50, charged each month unless you cancel beforehand. You can cancel at any time — during the trial to avoid the first charge, or during any month if you do not wish to continue.

Payment is made by bank card through the secure payment gateway STRIPE. All operations involving the transmission of personal or banking data are carried out in an encrypted environment using standard SSL (Secure Socket Layer) technology. By selecting this payment method, the User will be redirected to the Stripe payment gateway, and once the transaction is completed, they will be returned to the Easy Cancellation website. Validation of the operation and all related procedures will be handled by Stripe, which is responsible for verifying the transaction’s validity.

Stripe’s payment processing service

Payment processing services for Easy Cancellation users are provided by Stripe and are subject to the Stripe’s Connected Account Agreement, which includes the Stripe Terms of Service (https://stripe.com/gb/legal/ssa), collectively, the “Stripe Services Agreement”. By agreeing to these terms or continuing to operate as a user on Easy Cancellation you agree to comply with the obligations of the Stripe Services Agreement, as may be amended by Stripe.

In order for Easy Cancellationto offer payment processing services through Stripe, you agree to provide Easy Cancellation with complete and accurate information about you and authorises Easy Cancellation to share such information and the transaction data related to your use of the payment processing services provided by Stripe.

Easy Cancellation reserves the right to change the service fees at any time. Such fee charges will not affect the services purchased prior to the date of the fee change.

FOURTH: RIGHT OF WITHDRAWAL

If the cancellation request has been sent to the supply company and the user has available in his/her personal area the confirmation of the sending of the request by Easy Cancellation, the user may not cancel the service by virtue of the Consumer Contract Regulations, which provide that the right of cancellation shall not be applicable to the provision of services once the service has been completely performed and if the contract imposes a payment obligation on the consumer or user, where performance has started with the prior express consent of the consumer or user and with the knowledge on his part that once the contract has been fully performed by the trader, he/she has lost the right to cancellation.

In the event that the user wishes to exercise his/her right of withdrawal, he/she should send and email to support@easycancellation.com indicating that the subscription is to be cancelled, provided that the user has not received notification from Easy Cancellation that the cancellation request has been sent to the supplier.

Obligations of Easy Cancellation in the event of cancellation of the service

Easy Cancellation will reimburse the payment made by the user as soon as the user has notified Easy Cancellation of his/her intention to exercise the right of cancellation, provided that the user has not received notice that the request has been sent to the supplier.

Easy Cancellation shall use the same means of payment used by the user for the refund. The reimbursement will be free of charge for the user.

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the user and Easy Cancellation, without recourse to the courts of law, through the intervention of a third party, called a Dispute Resolution Body (“DRB”), which acts as an intermediary between the two. Without the resolution being binding on the parties, this body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Below is the link to the application or complaint form:

https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest

Below is the link from the European Commission’s search engine to the list of dispute resolution bodies:

https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

FIFTH: PROOF OF ORDERS/FILE

Unless there is a manifest error, for which the burden of proof lies with the user, the data stored in Easy Cancellation’s databases have the value of proof with regard to orders placed.

The data on computer or electronic support regularly kept constitute admissible and opposable evidence under the same terms and with the same probative force as any document received and kept in writing.

Easy Cancellation will deliver the proof of purchase of the service to the email address provided at the beginning of the request.

SIXTH: CUSTOMER SERVICE

Any request for information, in particular concerning the purchase, refund, exchange or operation of the services, should be addressed to Easy Cancellation by email to support@easycancellation.com or via the web platform www.easycancellation.com section “Contact” and you will receive a reply within approximately 48 hours.

SEVENTH: GUARANTEE

Easy Cancellation offers the user a satisfaction guarantee of reimbursement of payments made prior 30 days. If, for any reason, the user is not satisfied with the Services, he/she may request a full refund within 30 days from the date of his/her last purchase.

Easy Cancellation does not offer refunds for transactions made after 30 days or more from the date of the last purchase. Refunds may be made in exceptional circumstances and at the discretion of Easy Cancellation and provided that the user requests it prior 30 days of the last purchase.

Refunds are not available for accounts that have breached these conditions.

EIGHTH: VALIDITY OF THE CONTRACT

In the event that one or more of these provisions is declared invalid or held to be non-binding, the validity of the other provisions of the General Terms and Conditions of Use shall be unaffected.

NINTH: OBLIGATIONS AND RESPONSIBILITIES OF THE USERS

Obligation of users

By registering for the services, users undertake to:

Make truthful declarations.
Comply with the regulations in force and not infringe public order.
Respect intellectual or industrial property rights.
Not to commit crimes of defamation or slander, not to make statements that imply racial or any other type of discrimination, or apologia for war crimes or crimes against humanity.
To act in accordance with morals and good customs and in particular not to disseminate pornographic or exhibitionist content.
Not to transmit to third parties or other users the passwords and other confidential codes that allow access to the services of the user’s account on the web platform.
Not to use any software, application, interface or the help of third parties to interfere with communication with other users of the web platform (the credibility of the web platform is based on the truthfulness of communications).
Not to transmit or disseminate the content of communications and messages sent to you through the service made available to you.
Not to damage the services or web platform.

Responsibility of users

Users are solely responsible for the use of the data they consult, request or communicate on the web platform.

Users undertake to hold harmless and, where appropriate, compensate Easy Cancellation for any penalty, fine, compensation, damage or prejudice arising from any claim of any type or nature that may arise, directly or indirectly, from the breach of the legal and/or contractual obligations derived from the GTU attributable to the user.

Easy Cancellation does not control the external sites and sources (websites, forums, social networks, devices or apps, etc) to which the hypertext links placed online on the web platform lead and cannot be held responsible for their content. In this respect, users are invited to interrupt the consultation process and to inform Easy Cancellation if they discover that a hypertext link directs them to a site or an external source whose title or content violates the law.

The fact that Easy Cancellation does not express non-compliance by the users of the GTU cannot be interpreted as a waiver on their part to manifest such non-compliance in the future.

In short, the user is the only responsible person for the inaccuracy or falsity of the data provided on their behalf and for any damage caused to user companies or third parties as a result of the use of the services offered.

TENTH: OBLIGATIONS AND RESPONSIBILITIES OF Easy Cancellation

Obligations of Easy Cancellation

Easy Cancellation undertakes to provide users with an online service in accordance with the law and to perform the intermediation services with the utmost professionalism and diligence, in addition to the other commitments contained in these present conditions.

Responsibility of Easy Cancellation

Easy Cancellation is not responsible for cases of fraud, identity theft or other criminal offences, as well as attacks on the image or private life of third parties committed by the supplying companies or the users through the web platform and the services.

Easy Cancellation is not responsible for the information provided directly or through other means of subscription by the supplying companies or, in general, the users nor for its veracity, authenticity or accuracy.

Nor shall it be held responsible for the data shared by the user through this or other social networks unrelated to Easy Cancellation.

In general, it is the user who guarantees that all the information provided is accurate and up to date so that it corresponds truthfully to the user’s current situation. It is the user’s responsibility and obligation to keep their data up to date at all times, being the user the only person responsible for any inaccuracy or falsity of the data provided on the web platform and for any damage caused to the platform or to third parties as a result of the use of the services offered by Easy Cancellation.

Easy Cancellation may retain any content related to possible legal infringements, in particular for the purpose of communicating it to the competent authorities. Likewise, it shall keep the data of users who unsubscribe in compliance with the regulations in force on the protection of personal data or any other applicable regulations.

Easy Cancellation does not guarantee that the services will function in the event of interruption of the user’s internet access, non-functioning or poor access conditions caused by the jamming of the internet network, as well as for any other reason of force majeure not attributable to Easy Cancellation or its providers.

Easy Cancellation will not be held responsible for non-compliance caused by force majeure or unforeseeable circumstances whatever the nature of these may be.

ELEVENTH: INTELLECTUAL PROPERTY

Rights of the web platform

The logos, graphics, photographs, animations, videos and texts that appear on the Web Platform as well as all those elements necessary for the operation of the Web Platform – architecture, design, code pages CSS pages, algorithms and any other element, may not be reproduced, used or represented, in any medium and by any technical means without the express authorisation of Easy Cancellation, otherwise the appropriate legal action will be taken.

The rights of use granted by Easy Cancellation to the Users are strictly limited to their private and personal use within the framework of the contract subscribed to and for the duration of the contract. Any other use by the Users is strictly prohibited without Easy Cancellation’s authorization.

Users are strictly prohibited from modifying, copying, reproducing, downloading, broadcasting, transmitting, exploiting for commercial purposes and/or distributing in any way the services, the pages of the Web Platform or the computer codes of the elements that make up the services and Web Platform.

The logos, graphics, photographs, animations and trademarks belonging to the Supplying Companies or Third Companies appearing on the Web Platform are reproduced in accordance with the applicable legislation, for fair use, in good faith and purely descriptive in nature, without any link whatsoever being understood between Easy Cancellation and the owner of the property of the intellectual rights reproduced.

TWELFTH: DATA PROTECTION

Easy Cancellation is aware of the sensitivity of the personal data that the User shares with us so we can perform the service. We take very seriously the protection of the personal data of all Users and we take all the necessary measures for its protection and processing in accordance with applicable law.

You can consult our Privacy Policy at the following link: Privacy Policy.

THIRTEENTH: COMMUNICATIONS & NOTIFICATIONS

Any communication sent shall be incorporated into the information systems of Easy Cancellation.

By accepting these GTU, the Privacy Policy and, in particular, by sending the User’s personal data to Easy Cancellation, the User expressly consents to Easy Cancellation carrying out the following activities and/or actions, unless the User indicates otherwise when contracting or subscribing to any Easy Cancellation product and/or services or as a result a subsequent revocation of the consent initially given:

In the event that the User has expressly consented to the sending of commercial communications by electronic means by subscribing to the NEWSLETTER, the sending of such communications by electronic means informing Users of the activities, services, promotions, advertising, news, offers and other information about Easy Cancellation’S services and products that are the same or similar to those that were initially contracted or of interest to the User.
The conservation of the data for the periods foreseen in the applicable law.

FOURTEENTH: PENALTIES & TERMINATION OF THE CONTRACT

Easy Cancellation may terminate the contract by right in the event of breach of the TOU by the User.

In the event of a serious breach, i.e. the dissemination of content contrary to public order or morality, Easy Cancellation may terminate the contract by operation of law, without any notice.

In case of termination of the contract, the User may not claim any compensation or reimbursement, without prejudice to any damages that may be claimed by Easy Cancellation.

Changes and cancellations

At the moment of clicking on “Confirm Payment”, the User is requesting Easy Cancellation to carry out the provision of the contracted services, being able to cancel the service as long as he/she has not received from Easy Cancellation the notification indicating that the request for cancellation has been sent to the Supply Company.

In the event that the User terminates the contract before Easy Cancellation has notified the User that the cancellation request has been sent to the Supply Company, the price paid for the Service will be refunded.

If Easy Cancellation cancels the contract for reasons not attributable to the User, they shall reimburse the full amount paid by the User.

In the event that Easy Cancellation terminates the contract as of right for reasons attributable to the User, Easy Cancellation will not reimburse the User the amount paid for the service.

FIFTEENTH: APPLICABLE LAW

These General Terms of Use and any contractual or non-contractual obligations arising from them shall be governed by and construed in accordance with the laws of the Republic of Latvia.

For consumer contracts, the mandatory consumer protection provisions applicable in the User’s country of habitual residence shall apply. Consumers may resolve any dispute before the competent courts according to their place of residence or at the place of the registered office of Easy Cancellation.

In the event that it is Easy Cancellation who initiates legal action against a consumer, the courts of the jurisdiction of the consumer’s place of residence shall be competent. In all cases of commercial contracts, the parties agree to submit to the exclusive jurisdiction of the courts of Riga, Latvia.

sixteenth: FORM FOR THE EXERCISE OF RIGHT OF WITHDRAWAL

In accordance with the provisions of the Regulation on Consumer Contracts (Information, Cancellation and Additional Charges) 2013,consumers may exercise their right to cancel the services before Easy Cancellation has started to provide the services.

Name and Surname(s) of the consumer:
IN Number:
Address:

SIA “MANOR HOUSE”

Brīvības gatve 338–20, Riga, LV-1006, Latvia
Registration number 40003987428

I hereby exercise the right of cancellation of the service as set out in the Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges), in respect of all contracts entered into with SIA “MANOR HOUSE”, on (DATE), (CONTRACT INFORMATION). The resolution that I communicate to you, I exercise it prior to the start of the provision of services by SIA “MANOR HOUSE” in accordance with the aforementioned regulation.

Place, date and signature (Please attach a copy of your ID Card on both sides) ——————————————————————————————————————-

Please, access the form to exercise your right of withdrawal online by following this link:

FORM

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